Critical Refund Policy:
Once you approve an edit, the transaction is final and non-refundable. Approval indicates that the service
has been completed to your satisfaction, and payment is immediately released to the editor. Please review all work carefully
before approving.
1. Overview
This Refund Policy explains our policies regarding refunds, cancellations, and disputes for services purchased on PixLancer.
By using our platform, you agree to this policy along with our Terms of Service and
Privacy Policy.
1.1 Why We Have This Policy
- To protect editors who complete work in good faith
- To ensure fair compensation for completed services
- To prevent abuse of the platform
- To set clear expectations for all users
1.2 What This Policy Covers
- Photo editing services purchased through PixLancer
- Approved edits and completed transactions
- Disputes between requesters and editors
- Accidental approvals and payment errors
- Platform fees and payment processing charges
2. No Refunds After Approval
Final Sale Policy:
All sales are final once you approve an edit. When you click "Approve" and complete payment through
Stripe Checkout, you are confirming that:
- You have reviewed the submitted edit
- The work meets your requirements
- You are satisfied with the results
- You agree to pay the editor for their work
2.1 What Happens When You Approve
- Immediate Payment Transfer: Funds are immediately transferred to the editor's Stripe Connect account
- Download Access: You receive the final, unwatermarked image
- Transaction Complete: The transaction is marked as completed in our system
- Editor Gets Paid: The editor receives payment (minus platform and processing fees)
- No Reversal: The transaction cannot be reversed or refunded
2.2 Why Approval is Final
- Fair Compensation: Editors deserve to be paid for completed work
- Time Investment: Editors have invested time and skill into your project
- Service Delivery: The service (photo editing) has been delivered and accepted
- Platform Integrity: Prevents abuse and maintains trust in the marketplace
Pro Tip: Take your time reviewing edits before approving! You can:
- Request revisions if changes are needed
- Reject the edit if it doesn't meet requirements (no payment required)
- Contact support if you have concerns before approving
3. When Refunds May Be Considered
While our policy is no refunds after approval, we understand that exceptional circumstances may arise.
Refunds or credits may be considered in the following rare cases:
3.1 Technical Errors
Platform Technical Issues
If a technical error on our platform caused:
- Double charging (you were charged twice for the same edit)
- Incorrect amount charged (different from the agreed price)
- Payment processed without approval
- System malfunction preventing proper review
Result: Reviewed case-by-case. Full or partial refund may be issued if verified.
3.2 Accidental Approvals
Unintentional Approval
If you accidentally clicked "Approve" and can demonstrate:
- The approval was clearly unintentional (e.g., immediately contacted support)
- You had legitimate concerns with the edit
- The editor has not yet begun working on other projects with the payment
- You contacted us within 2 hours of approval
Result: Reviewed case-by-case. We'll work with the editor to reach a fair resolution. Refunds are not guaranteed.
3.3 Fraud or Terms Violations
Editor Misconduct
If the editor:
- Violated our Terms of Service or Community Guidelines
- Engaged in fraudulent behavior
- Submitted plagiarized or stolen work
- Used prohibited content or methods
- Misrepresented their capabilities or the delivered work
Result: Full refund likely if violation is verified. Editor's account will be terminated.
3.4 What Does NOT Qualify for Refunds
Non-Refundable Situations:
- Changed Mind: You approved the edit but later decided you don't like it
- Different Expectations: The edit doesn't match your expectations, but you approved it
- Buyer's Remorse: You regret the purchase after approval
- Found Cheaper Alternative: You found a different editor or solution
- No Longer Need It: Your circumstances changed after approval
- Quality Dissatisfaction: You're unhappy with quality after approving (should have requested revisions or rejected)
- Late Refund Requests: Requesting refund days or weeks after approval
4. How to Request a Refund
If you believe you qualify for a refund based on the exceptional circumstances outlined above, follow these steps:
2
Provide Details
Include order number, explanation, and supporting evidence
3
We Review
Our team investigates your case within 1-2 business days
4
Decision
You receive a decision via email with explanation
4.1 Required Information
When requesting a refund, please include:
- Order/Transaction Details:
- Edit request ID or order number
- Date and time of approval
- Amount charged
- Editor's username
- Detailed Explanation:
- Clear description of the issue
- Why you believe you qualify for a refund
- Timeline of events
- Supporting Evidence:
- Screenshots (if applicable)
- Communication with the editor
- Any relevant documentation
- Your Account Information:
- Username
- Email address
- Payment method used
4.2 Time Limits for Refund Requests
- Accidental Approvals: Within 2 hours of approval
- Technical Errors: Within 48 hours of the transaction
- Fraud/Violations: Within 7 days of discovery
Time Matters: The sooner you contact us, the better your chances of resolution.
Requests submitted weeks or months after approval are unlikely to be honored.
5. Refund Process Timeline
5.1 Review and Decision (1-3 Business Days)
- Our support team reviews your refund request
- We may contact you for additional information
- We may contact the editor for their side of the story
- A decision is made based on our policies and the evidence provided
5.2 If Refund is Approved (5-10 Business Days)
- Notification: You'll receive an email confirming the approved refund
- Processing: Refund is initiated through Stripe (1-2 business days)
- Bank Processing: Your bank processes the refund (3-7 business days)
- Funds Available: Refund appears in your account
5.3 Refund Methods
- Original Payment Method: Refunds are issued to the original payment method used
- Credit Card: Appears as a credit on your statement
- Debit Card: Deposited back to your account
- Alternative Methods: In rare cases, we may offer store credit or alternative compensation
Note on Fees: If a refund is approved:
- Full Refund: You receive the full amount you paid
- Processing Fees: Stripe processing fees are non-refundable (charged by Stripe, not PixLancer)
- Platform Fee: May be refunded depending on the circumstances
6. Dispute Resolution
6.1 Before Approval (Preferred Method)
The best time to resolve issues is BEFORE approving an edit. If you're unhappy with a submitted edit:
- Request Revisions: Ask the editor to make specific changes
- Communicate: Use our messaging system to clarify expectations
- Reject: Decline the edit if it doesn't meet requirements (no payment)
- Contact Support: Reach out to us if you need mediation before approving
Dispute Mediation: If you contact support before approving,
we can mediate between you and the editor to reach a fair resolution. This is much easier than trying to resolve issues after payment!
6.2 Mediation Process
- Contact Support: Email support@pixlancer.com with details
- We Review: Our team reviews the edit, instructions, and communications
- We Mediate: We facilitate discussion between you and the editor
- Resolution Options:
- Editor agrees to revise the work
- Partial refund negotiated
- Request reassigned to another editor
- Other mutually agreeable solution
6.3 Arbitration
As stated in our Terms of Service, disputes not resolved through mediation
may be subject to binding arbitration in accordance with applicable laws.
7. Chargeback Policy
Warning About Chargebacks:
Initiating a chargeback without first contacting us may result in immediate account termination and legal action.
7.1 What is a Chargeback?
A chargeback is when you contact your bank or credit card company to reverse a charge. While chargebacks are intended to protect
consumers from fraud, they should not be used to dispute legitimate transactions.
7.2 Why You Should Contact Us First
- Faster Resolution: We can often resolve issues immediately
- Preserve Your Account: Chargebacks may result in account termination
- Avoid Fees: Chargebacks incur fees that may be passed to you
- Legal Consequences: Fraudulent chargebacks may result in legal action
7.3 Consequences of Unjustified Chargebacks
- Account Suspension: Immediate suspension while chargeback is investigated
- Account Termination: Permanent ban if chargeback is found to be unjustified
- Outstanding Balances: You forfeit any credits or pending payouts
- Ban from Platform: You may not create new accounts
- Legal Action: We may pursue legal action to recover losses
- Chargeback Fees: You may be responsible for associated fees ($15-$100)
7.4 Legitimate Chargeback Reasons
Chargebacks may be appropriate if:
- Your credit card was stolen and used without your authorization
- You were charged but never received access to the platform
- We refuse to respond to your refund request
- You were charged a significantly different amount than agreed
7.5 How We Handle Chargebacks
- Notification: We're notified by Stripe of the chargeback
- Account Suspension: Your account is suspended pending investigation
- Evidence Gathering: We compile transaction records, communications, and proof of service delivery
- Response to Bank: We submit evidence to your bank/card issuer
- Bank Decision: Your bank makes the final decision (can take 30-90 days)
- Resolution:
- If we win: You're responsible for chargeback fees; account may be terminated
- If you win: Funds are returned; account remains terminated
8. Protecting Yourself
8.1 Before Requesting an Edit
- Review the editor's profile, ratings, and portfolio
- Read reviews from other requesters
- Provide clear, detailed instructions
- Set a fair price for the complexity of your request
- Upload high-quality images
8.2 During the Editing Process
- Respond to editor questions promptly
- Use the messaging system to communicate
- Be available for clarifications
- Check the editor's progress if they share updates
8.3 Before Approving
Critical Checkpoint:
- Download the Preview: View the watermarked preview carefully
- Check All Details: Verify all requested changes were made
- Zoom In: Look for quality issues, artifacts, or mistakes
- Compare: Compare with your original instructions
- Request Revisions: If anything is wrong, request changes (not a refund issue)
- Ask Questions: Contact the editor if you're unsure about anything
- Take Your Time: There's no rush to approve
8.4 Communication is Key
Most issues can be resolved through clear communication. If you:
- Are unsure about the quality → Ask the editor for clarification
- Need changes → Request revisions before approving
- Have concerns → Contact support before approving
- Don't understand something → Ask questions
9. Common Scenarios
Scenario 1: Not Happy with the Edit
Situation: The editor submitted an edit, but it's not quite what you wanted.
What to Do:
- Before Approval: Click "Request Revisions" and provide specific feedback
- After Approval: No refund available. You should have requested revisions first.
After Approval: Non-refundable
Scenario 2: Wrong Image Was Edited
Situation: The editor accidentally edited the wrong image or misunderstood the instructions.
What to Do:
- Before Approval: Reject the edit with explanation. No payment required.
- After Approval: Contact support immediately. We'll work with the editor, but refund not guaranteed.
After Approval: Case-by-case review
Scenario 3: Clicked Approve by Accident
Situation: You accidentally clicked "Approve" and immediately realized the mistake.
What to Do:
- Immediate Action: Contact support@pixlancer.com within 2 hours
- Include: Order number, timestamp, and explanation
- We Review: We'll verify the circumstances and work with the editor
Result: May be resolved. Not guaranteed.
Scenario 4: Edit Has Quality Issues
Situation: After downloading the final image, you notice quality issues (artifacts, pixelation, poor edges).
What to Do:
- Before Approval: Point out the issues and request fixes
- After Approval: You accepted the work. No refund available.
After Approval: Non-refundable
Scenario 5: Editor Violated Terms
Situation: You discovered the editor plagiarized the work, used prohibited methods, or violated our policies.
What to Do:
- Contact support@pixlancer.com with evidence
- Include screenshots, links, or proof of the violation
- We investigate and verify the claim
Result: Refund likely if violation is confirmed
Scenario 6: Charged Twice
Situation: Your card was charged twice for the same edit due to a technical error.
What to Do:
- Contact support@pixlancer.com immediately
- Include transaction IDs and bank statement showing duplicate charges
- We verify and process refund for duplicate charge
Result: Duplicate charge refunded
Scenario 7: No Longer Need the Edit
Situation: Your circumstances changed and you no longer need the edited image.
What to Do:
- Before Approval: Reject the edit or cancel the request
- After Approval: You approved and received the service. No refund.
After Approval: Non-refundable
10. Contact Information
Remember: The best way to avoid refund issues is to:
- Review edits carefully before approving
add
- Communicate clearly with editors
- Request revisions when needed (before approving)
- Contact support if you have concerns (before approving)
- Take your time making the approval decision