Help Center

How to Post an Edit Request

1. Navigate to New Request:
   Click "Post Request" in the navigation menu or visit New Request
2. Upload Your Photo:
   Click "Choose File" and select your image (JPG, PNG, or GIF up to 10MB)
3. Add a Descriptive Title:
   Write a clear title like "Remove background from product photo" or "Retouch family portrait"
4. Write Detailed Instructions:
   Be specific about what you want! Include:
   • What needs to be changed
   • Color preferences
   • Style or mood
   • Any reference images
5. Set Your Price:
   Offer fair compensation based on complexity. Simple edits: $3-10, Complex edits: $25+
6. Set Time Limit (Optional):
   Choose how long editors have to complete your request (default: 2 hours)
7. Submit Your Request:
   Click "Submit" and your request will appear in the queue for editors to claim!

Reviewing and Approving Edits

1. Get Notified:
   You'll receive an email and in-app notification when an editor submits their work.
2. Review the Edit:
   Go to Approvals to see the watermarked preview.
3. Make Your Decision:
   You have three options:
   • Approve: If you're satisfied, approve and proceed to payment
   • Request Revisions: Ask for specific changes
   • Reject: Decline if it doesn't meet requirements (no payment required)
4. Complete Payment:
   If approved, you'll be redirected to Stripe Checkout to pay securely.
5. Download Your Image:
   Once payment is complete, download the final unwatermarked image!

Managing Your Requests

Track all your edit requests from My Requests:

• Active Requests: Currently being worked on by editors
• Pending Approval: Edits submitted and awaiting your review
• Completed: Approved and paid requests
• Open Requests: Waiting for an editor to claim

Becoming an Editor

1. Create Your Account:
   Register at Sign Up and select "Editor" as your role.
2. Complete Your Profile:
   Add a professional photo, write a compelling bio highlighting your skills and experience.
3. Set Up Stripe Connect:
   Complete the Stripe onboarding process to receive payments. Go to Account Settings → "Set Up Payments"
4. Browse the Queue:
   Visit Edit Queue to see available requests.
5. Claim Your First Request:
   Find a request that matches your skills and click "Claim Request"

Claiming and Completing Requests

1. Browse Available Requests:
   Go to Edit Queue and filter by category, price, or complexity.
2. Read Instructions Carefully:
   Make sure you understand what the requester wants before claiming.
3. Claim the Request:
   Click "Claim Request" - the timer starts immediately!
4. Download the Original Image:
   Save the image to your computer and begin editing.
5. Complete Your Edit:
   Use your preferred editing software (Photoshop, GIMP, Affinity Photo, etc.)
6. Submit Your Work:
   Go to My Claims, find the request, and upload your completed edit.
7. Wait for Approval:
   The requester will review your work. If approved, payment is processed immediately!

Building Your Reputation

Your success as an editor depends on maintaining a strong reputation:

Rating System

• Requesters rate your work after each completed edit
• Your overall rating affects your visibility in the queue
• Higher-rated editors get priority placement

Tips for High Ratings

• Deliver Quality Work: Take your time and ensure clean, professional edits
• Follow Instructions: Read and follow the requester's specifications exactly
• Meet Deadlines: Submit your work on time or cancel early if you can't complete it
• Communicate Professionally: Respond to messages promptly and courteously
• Be Honest: Don't claim requests beyond your skill level

Handling Rejections

If a requester rejects your edit:

• You don't receive payment for that submission
• The request returns to the queue for others to claim
• You can claim it again and resubmit if you want to try again
• Frequent rejections may affect your rating

How to Reduce Rejections

• Ask clarifying questions before starting if instructions are unclear
• Use the messaging system to confirm details with the requester
• Submit high-quality work that addresses ALL requested changes
• Double-check your work before submitting

How Payments Work

PixLancer uses Stripe for secure payment processing. Here's how it works:

For Requesters

1. Approve an Edit:
   When you approve an editor's work, you commit to paying.
2. Stripe Checkout:
   You're redirected to Stripe's secure checkout page.
3. Enter Payment Details:
   Add your credit/debit card or use saved payment methods.
4. Payment Processed:
   Funds are immediately transferred to the editor's Stripe Connect account.
5. Download Your Image:
   Once payment is complete, download the unwatermarked image.

For Editors

1. Complete Stripe Onboarding:
   Set up your Stripe Connect account from Account Settings
2. Wait for Approval:
   After submitting your edit, wait for the requester to approve.
3. Receive Payment:
   When approved, funds are immediately transferred to your Stripe account.
4. Automatic Payout:
   Stripe transfers funds to your bank account based on your region (typically 2-7 business days).

Understanding Fees

Platform Fees

• Service Fee: $0.25 per transaction
• Stripe Processing Fee: 2.9% + $0.30 per transaction

Fee Calculation Example

Refunds and Disputes

Refund Policy

This policy ensures editors are compensated fairly for their work. Please review edits carefully before approving.

Accidental Approvals

If you accidentally approve an edit:

• Contact us immediately at support@pixlancer.com
• Include your order details and explanation
• We'll review your case and work with the editor to reach a fair resolution
• Refunds are not guaranteed but will be considered on a case-by-case basis

Dispute Resolution

If there's an issue with an edit:

• Contact us at support@pixlancer.com before approving
• Provide details about the problem
• Our support team will mediate between you and the editor
• We aim to resolve all disputes fairly within 5 business days

Setting Up Payouts (For Editors)

1. Navigate to Account Settings:
   Go to Account Settings
2. Click "Set Up Payments":
   You'll be redirected to Stripe Connect onboarding.
3. Provide Business Information:
   Enter your business or individual details (name, address, tax ID).
4. Add Bank Account:
   Enter your bank account details for payouts.
5. Verify Your Identity:
   Stripe may require identity verification (government ID, etc.).
6. Complete Onboarding:
   Once approved, you can start receiving payments!

Common Issues and Solutions

Still Need Help?

If you can't find a solution here, we're here to help!

Contact Support

• Email: support@pixlancer.com
• Response Time: Within 24 hours (business days)
• Include: Your username, browser info, screenshots of errors, detailed description

Additional Resources

• Frequently Asked Questions
• Community Guidelines
• Terms of Service
• Privacy Policy

Best Practices for Requesters

Writing Great Edit Instructions

• Be Specific: Instead of "make it look better," say "brighten the image by 20% and increase saturation"
• Include Examples: Attach reference images showing the style you want
• List All Changes: Create a numbered list of all edits you need
• Mention Important Details: Specify colors, sizes, positions, etc.
• Set Realistic Expectations: Complex edits require more time and higher compensation

Pricing Your Requests Fairly

• Simple Edits (5-15 minutes): $3-10 (background removal, basic retouching)
• Moderate Edits (15-45 minutes): $10-25 (color grading, object removal)
• Complex Edits (1+ hours): $25-100+ (advanced compositing, restoration)

Getting the Best Results

• Upload high-resolution images (at least 1000px)
• Respond to editor questions promptly
• Provide constructive feedback when requesting revisions
• Rate editors fairly and honestly
• Build relationships with editors you like working with

Best Practices for Editors

Choosing the Right Requests

• Match Your Skills: Only claim requests you're confident you can complete well
• Read Carefully: Make sure you understand all requirements before claiming
• Consider Time Limits: Only claim if you can complete the work within the deadline
• Check Your Schedule: Ensure you have uninterrupted time to work on the edit

Delivering High-Quality Work

• Use Professional Software: Photoshop, GIMP, Affinity Photo, or similar tools
• Work at High Resolution: Edit at the original image resolution
• Pay Attention to Details: Clean edges, proper colors, no artifacts
• Follow Instructions Exactly: Address every point in the requester's instructions
• Save in the Right Format: Deliver in the format requested (or original format)

Communication Tips

• Ask clarifying questions before starting if anything is unclear
• Update the requester if you encounter issues
• Respond professionally to revision requests
• Thank requesters for their business
• Be patient and courteous in all interactions

Building Your Editor Career

• Start Small: Build reputation with simpler, lower-paying requests first
• Maintain High Ratings: Consistent 5-star work opens doors to better opportunities
• Specialize: Become known for a specific type of editing (portraits, products, etc.)
• Build a Portfolio: Enable "Show Recent Work" to showcase your best edits
• Be Reliable: Meet deadlines consistently to build trust
• Keep Learning: Improve your skills through tutorials and practice

Safety and Security Tips

Protecting Your Account

• Use a strong, unique password (at least 12 characters)
• Never share your password with anyone
• Don't use the same password as other sites
• Log out from shared computers
• Report any suspicious activity immediately

Protecting Your Privacy

• Don't share personal information (phone, address) publicly
• Use PixLancer's messaging system for communication
• Be cautious about sharing identifying details in photos
• Report users who ask for personal information

Avoiding Scams

If something feels wrong, report it to abuse@pixlancer.com immediately.